Refund Policy

Simple, transparent, and mostly final

Last updated: April 5, 2025

Hostis provides instantly provisioned digital infrastructure (servers, storage, deployments, game servers). Once resources are created and the service is delivered, payments are generally non-refundable. This policy explains the limited situations where a refund may be granted.

By subscribing to or purchasing Hostis services, you agree to this Refund Policy, which forms part of our Terms of Service.

1. When you may be eligible for a refund

Refunds are only considered in the following clear, objective cases:

Payment was charged, but the service failed to provision

Example: you paid for a server, database, or game server, but due to a system error it was never created and is not available in your dashboard.

Duplicate charge or billing error

Example: you were charged twice for the same billing period or plan due to a technical or payment gateway issue.

In these situations, contact support@hostis.info within 7 days from the date of the charge. Requests submitted later may not be accepted.

2. When refunds are not available

Because Hostis infrastructure is allocated and costs are incurred as soon as resources are provisioned, refunds are not provided in the following cases:

Change of mind, project cancellation, or “I don’t want it anymore”
Unused time on active monthly or annual plans
Services that were provisioned and available (even if used only briefly)
Misconfiguration of your code, application, or game server
Downtime or performance issues caused by your application, configuration, or external dependencies
Accounts suspended or terminated due to violation of our Acceptable Use Policy
Refund requests submitted more than 7 days after the charge

Note: As described in our Terms of Service, Hostis does not guarantee a specific uptime percentage and is not responsible for backing up your data. We may, at our sole discretion, provide service credits for serious platform-side incidents, but such credits are not guaranteed and are not cash refunds.

3. EU 14-day withdrawal right for digital services

If you are an EU/EEA consumer, you may have a legal right to withdraw from certain online purchases within 14 days. However, under Article 16(m) of the EU Consumer Rights Directive, this does not apply to digital services that have already begun performance with your explicit consent.

By creating a Hostis account, starting a subscription, and deploying resources (servers, projects, game servers, databases), you explicitly request immediate service performance and acknowledge that the right of withdrawal is lost once provisioning begins.

4. How to request a refund or review a charge

If you believe you qualify for a refund based on the criteria above, email:

support@hostis.info

Include the following information:

  • • Your Hostis account email
  • • Date and amount of the charge
  • • Payment or transaction ID (if available)
  • • Short description of the issue (e.g. “double charge”)

We aim to respond to refund-related requests within 24 hours on business days.

This refund policy helps keep Hostis sustainable and pricing fair for all users. Thank you for understanding and for using the platform responsibly.

© 2025 Hostis · Fair and transparent.